Q: I received an incorrect or missing product, what should I do?

A: We apologize for this! If you received an incorrect item, please send us a photo and your order reference number by email to sales@aotc.sg

Q: Is it possible to return my products?

A: Feel free to contact our Customer Service representatives if you need help with any issue! Items must be in their original condition to be accepted, within 30 days upon receiving.

Q: Are my products exchangeable?

A: Each exchange is handled on a case-by-case basis. If you have defective products, please contact us within 30 days upon receiving at sales@aotc.sg with photos and we will be glad to assist you. 

Q: I changed my mind after I made my purchase. What should I do

A: Unfortunately, we are unable to make any changes to orders that have been submitted and shipped. If you require any assistance, please send an email to our Customer Service representative at sales@aotc.sg with your order reference no. 

Q: I change my mind after my purchase. What should I do?

A: Unfortunately, we are unable to make any changes to orders that have been submitted and processed. If you require any assistance, please send an email to our Customer Service representative at sales@aotc.sg with your order reference no.